Return Policy

We strongly recommend reading our return policy carefully.
By placing an order, you automatically agree to these terms without exception.

RETURNS

Timeframe

You have 30 days from the date of delivery to request a return.
After this period, we are unable to offer a refund or exchange.

Conditions

Returned items must:

  • Be unused
  • Be in their original packaging
  • Be in the same condition as received

For hygiene-related products, items must be completely clean before initiating a return.

Damage from Personal Use

We are not responsible for damage caused by:

  • Improper use
  • Negligence
  • Incorrect handling

Returns are only accepted in cases of manufacturing defects.

Exceptions

For hygiene reasons, we do not accept returns on:

  • Underwear
  • Lingerie
  • Sealed hygiene products (once opened)

HOW TO REQUEST A RETURN

To initiate a return, please contact us at:
👉 info@janekeane.com

Please include:

  • Order number
  • Reason for return
  • Photo of the item (if damaged)
  • Your contact details

REFUNDS

Process

Once your return is received and inspected, you will be notified via email regarding approval or rejection.

If approved, refunds will be processed within up to 30 days via your original payment method.

Delayed Refunds

If you have not received your refund after 30 days:

  • Please check your bank account or card provider
  • If the issue persists, contact us at:
    👉 info@ejanekeane.com

RETURN COSTS

  • Return shipping costs are the responsibility of the customer
  • We recommend using a tracked shipping service
  • We are not responsible for lost returns during transit

Return Address

Returns must be sent to our international warehouse in Asia.
Shipping costs typically start from $25, depending on your location, and are covered by the customer.

EXCEPTIONS – DEFECTIVE OR INCORRECT PRODUCTS

If you receive a defective or incorrect item:

  • We will send a replacement at no additional cost
  • If the issue persists after a second shipment, you will receive a full refund

ORDER CANCELLATION

Orders cannot be cancelled after 24 hours, due to our automated order processing system.

QUESTIONS

For any questions or additional information, please contact us at:
👉 info@janekeane.com

Thank you for choosing Jane & Keane
We appreciate your trust and are committed to providing you with the best possible service.